Cancellation Policy

Late Arrivals

We leave promptly at Departure Time. If you are late and are not on the boat by departure time your ticket will be forfeited and there is no refund. Please plan accordingly and be sure to arrive on-time to avoid this.

Refunds

  • We require 24 hours for a full refund.

  • No refunds given within 24 hours of the scheduled departure time (no exceptions).

Rebooking

  • Re-Bookings made more than 24 hours in advance are free.

  • No Rebooking offered within 24 hours of the scheduled departure (no exceptions).

Cancellation by Captain Max Boat Tours

  • If we cancel due to inclement weather or unsafe conditions as decided by the Captain the day of the tour - a free rebooking or full refund will be offered.

  • Our tours require a minimum amount of passengers. If the minimum is not met you'll be offered different time/date or a full refund.



Please Call, Text or Email us for any Re-bookings or Cancellations.